QC before shipping
Nothing leaves our facility unseen. The watch built for your order is photographed and filmed, and those images go to you for approval. Dial, hands, date wheel, bezel alignment, case, bracelet, caseback: if something is off, that is the moment to say so, because after you approve it the parcel is sealed and gone.
We ask for your answer within 48 hours of sending the QC media. If we hear nothing we send one reminder, and then we hold the order rather than ship a watch you have not signed off on.
Two-year movement warranty
Every watch carries a two-year warranty on the movement, counted from the day you receive it. If the movement fails in that window, we repair or replace it — whichever is the practical route for that reference.
Mechanical watches settle as they run in; a fresh movement that gains or loses a little in the first days is normal. A movement that will not settle, stops, or will not wind or set properly is a warranty matter.
Covered and not covered
| Situation | Covered? | What happens |
|---|---|---|
| Movement stops or will not settle (within 2 years) | Yes | Repair or replacement, at our cost. |
| Winding or setting mechanism fails | Yes | Treated as a movement fault — repair or replacement. |
| Arrived damaged or defective | Yes | Report within 3 days of delivery with photos or video; see Returns. |
| Dropped, knocked or impact damage | No | Chargeable repair if you want it fixed. |
| Water ingress | No | Only daily water resistance — splash and rain. Water ingress is not covered. |
| Opened by you or a third-party watchmaker | No | Once a case is opened elsewhere, the warranty ends. |
| Wear: scratches, bracelet stretch, worn plating | No | That is use, not a defect. |
What we do not claim
No listing on this site states a water-resistance rating in metres or ATM — the listings state daily water resistance only. None states a beat rate, power reserve or accuracy figure. We have not measured those on our own bench, and a specification we cannot stand behind is worse than no specification at all.
We also do not describe these watches as anything other than what they are: replica watches built by independent factories, sold as such, with the factory and reference for each listing printed on it. Any claim of authenticity or brand affiliation would be a lie, and it is not one we make.
How a claim works
Message the chat on this site with your order number and the evidence — a short video is worth more than a paragraph. We reply with the route we are taking and where the watch goes. Keep the parcel and the packaging until the claim is closed.
Warranty questions buyers ask
Straight answers, no filler.
What does your QC actually involve?
Before anything ships, the watch built for your order is photographed and filmed — front, dial, case, bracelet and the caseback. You are looking at your watch, not a stock image. You check it against what you ordered and tell us if anything is off, before the parcel is sealed. We ask for your answer within 48 hours and send one reminder if we do not hear back.
How long is the warranty?
Two years on the movement, from the date you receive the watch. If the movement fails within that period we repair or replace it.
What is covered?
Movement failure within two years — timekeeping that will not settle, a movement that stops, a winding or setting mechanism that fails. If it is the movement and it failed on its own, it is covered.
What is not covered?
Damage from impact or dropping, water ingress, opening the case yourself, work done by a third-party watchmaker, and ordinary wear (bracelet stretch, scratched crystal or case, worn plating). Those are physical events rather than manufacturing defects, and no warranty on any watch covers them.
Are these watches water resistant?
Not as a depth rating in metres or ATM — the listings state daily water resistance (splashes and rain) only, and water ingress is not covered by the warranty. We have not pressure-tested these builds ourselves, so a depth figure would be a number we could not stand behind. Treat them as you would any mechanical watch you do not want to get wet.
How do I make a claim?
Message us through the chat on this site with your order number and a short video or clear photos showing the problem. We look at the evidence, then tell you which of the two routes we will take — repair or replacement — and where to send the watch.
Browse the VS Factory catalogue
Every reference is listed with its factory line, reference number and movement — and shipped only after you approve the QC photos of your own watch.
View all references