In short: Every order follows four steps: the total is confirmed in your order thread and settled, the watch is built and photographed, you approve those photographs, and only then does it ship. Nothing is dispatched before that approval. The parcel is tracked, shipping is a flat fee, and the customs position is set out on this page rather than left to the carrier.
Checked on 2026-10-29 against the policy wording on this page
What is the order timeline?
Four steps, in this order. Nothing ships before step three.
| Step | What happens | Typical time |
|---|---|---|
| 1. Payment settled | The total is confirmed in your order thread and settled there. The piece goes into the build queue at that point — see payment methods. | — |
| 2. QC | We photograph and film the watch built for your order — your watch, not a stock photo. | after the amount is settled |
| 3. Your review | You go through the photographs and tell us if anything is off. No review, no dispatch. | as fast as you reply |
| 4. Dispatch | The parcel leaves our Guangzhou facility, discreetly packed. | as soon as you approve |
| 5. Transit | Express courier to your door, with a tracking number issued at dispatch. | courier time, tracked |
What does shipping cost?
Shipping is a flat $45 on every order, and it covers tracking on every parcel. The figure that applies to your order is confirmed in your order thread, so you know the full amount before you send anything.
Who pays duties and customs?
Import duties and customs clearance are included and on us, so nothing is charged when the parcel arrives. If you are unsure what your destination charges, your local customs office is the authority to ask.
If a parcel is stopped in customs or held up at the border, raise it in your order thread and we will work through the options with you from there. We do not publish a standing promise about the outcome, because the facts of each case differ — what we will do is answer you in writing and stay with it.
How is the watch packaged?
Parcels are plain on the outside — no branding, no logos, nothing that describes the contents. Inside, the watch is in a protective case and wrapped for transit. The declared value is set to keep the parcel unremarkable at the border while still matching the shipping documents.
Why record your unboxing?
Film the parcel before you open it fully. Start with the unopened parcel, keep recording through to the watch, and show the case, bracelet and clasp on camera. If something is wrong — transit damage, a missing item, or a watch that does not match the QC photos you approved — send us the video and we will take it from there. It is the quickest route to a fix, and it protects both sides.
What do we not promise?
We quote courier timeframes, not guaranteed delivery dates. Once a parcel is in the courier's network we cannot control a delayed flight or a slow customs queue, which is why you get the tracking number instead of a promise we cannot keep.
What do buyers ask about shipping?
Straight answers, no filler.
How long does delivery take?
Dispatch follows once you have approved your QC photos, and the tracking number is issued then. Transit is by express courier, and that time belongs to the courier rather than to us, so we do not quote a number of days for it. Those are courier timeframes rather than guaranteed dates — we give you the tracking number so you can follow the parcel yourself.
How much does shipping cost?
Shipping is a flat $45 on every order, plus $15 for one full set box or $75 for two, worldwide. Tracking is included, and the fee is confirmed in the same message as your QC photos so there is no surprise at the end.
Can I track my parcel?
Yes. The tracking number is issued when the parcel leaves us and is sent to you in the same thread as your QC photos.
What happens if customs intercepts the parcel?
Duties and customs clearance are included: we clear the parcel and pay the duty, so there is nothing to pay on delivery. If it gets held at customs, email us the notice or the tracking number. If it gets seized on the line we pick for you, we reship it free or refund you in full, whichever you prefer.
Do you ship to my country?
We ship everywhere except Brazil, Korea and Turkiye, where we do not have a working shipping line at the moment, so we cannot take those orders. Courier routing and transit time differ by destination, and where a destination has unusual import rules we will say so before you pay rather than after.
What does the parcel look like?
Plain and discreet: no brand names, no logos and no description of the contents on the outside. Inside, the watch sits in a protective case and is wrapped for transit.
Browse the VS Factory catalogue
Every reference is listed with its factory line, reference number and movement — and shipped only after you approve the QC photos of your own watch. Prices, build class and the movement code are on every listing, and the same QC process is described the same way throughout the catalogue.
View all references